Today sucked. It really did. BCA and BSA worked for weeks to design a system that could handle the load of 6000+ Brown students–and it worked flawlessly. However, Brown Financial Services requires that we use a third party service, TouchNet, to process credit card transactions. Our system was able to handle the incoming load; however, despite our conversations with Touchnet, they were unprepared. This resulted in the problems that many of you faced with long load times.
We have been working since 8am to try and correct this, including several conversations with Brown administrators and managers of TouchNet. As of now, here is our plan:
The only indicator you have successfully purchased valid tickets is if you have received your tickets via e-mail. For those who have not received a confirmation e-mail with tickets, all processing/pending charges will be removed from your credit/debit card within 48 hours.
TouchNet went down before we were able to fulfill 3200 tickets for each concert. As a result, we will be holding two more ticket offerings before the rain call is made.
Tonight (4/15) at 8pm, we will release 1250 tickets per concert. If all goes well, we will release an additional 1250 tickets per concert tomorrow (4/16) at 7am. The limit is still 1 ticket per concert per Brown student.
Please continue to monitor this blog for updates!
Thank you for your patience in this matter.
BCA & BSA